Privacy Policy

Information We Collect: When you purchase or reach out via our forms, we collect your name, phone number, shipping address, and email address (nuvoraskincare1@gmail.com) strictly to fulfill orders and communicate updates.
How We Use Your Data: Your information is used solely for shipping orders, sending transactional notifications, and providing customer support. We do not sell, rent, or trade your personal information to third parties.
Payment Security: For Cash on Delivery (COD), no digital card data is stored. Any online payment processors operate under standard industry encryption protocols.
Your Rights & Contact: You may contact us at any time via nuvoraskincare1@gmail.com to review, update, or request the deletion of your personal contact records from our store system.

Shipping Details

Processing Time: All orders are verified and dispatched within 24 hours of placement (excluding Sundays and national holidays).
Delivery Timeline: Standard nationwide delivery takes 3 to 4 business days depending on your city and local courier routes.
Shipping Charges:
- Free Delivery on all orders above Rs. 2,000.
- A standard flat rate of Rs. 150 applies to orders below Rs. 2,000.
Payment Methods: We support Cash on Delivery (COD) nationwide, allowing you to pay the courier directly when your parcel arrives.
Order Tracking: Once dispatched, a tracking ID and link are sent via SMS/email so you can monitor your package in real-time.
Failed Deliveries: Couriers make up to two delivery attempts. Please ensure your provided phone number is active and reachable to prevent automatic parcel returns.

Acceptance of Terms: By visiting our website or purchasing products from Nuvora Skin Care, you agree to adhere to these terms, conditions, and store policies.
Product Descriptions & Pricing: We strive to keep all pricing, stock levels, and product descriptions fully accurate. Prices are subject to change without prior notice. In the event of a listing error, we reserve the right to cancel unfulfilled orders with prompt customer notification.
Skincare & Patch Test Disclaimer: Skincare formulations react differently across skin types. We strongly recommend performing a small patch test behind the ear or on your inner wrist 24 hours prior to regular use. Discontinue use if irritation occurs.
Damaged or Missing Items: If your order arrives damaged, broken, or missing an item, you must notify us within 48 hours of delivery via email at nuvoraskincare1@gmail.com along with parcel photos so we can dispatch a replacement.
Cancellation Policy: Orders can be canceled before they are handed over to the courier by contacting us immediately via our contact form or support email. Once shipped, standard delivery and return procedures apply.